Returns & Exchanges

At REDMAGIC, we strive to ensure you are fully satisfied with your gaming gear, which is why we offer a 15-day return window for products in original condition. If your device is defective or doesn't meet your performance expectations, our streamlined process ensures a quick resolution.

1

Initiate Your Request

Contact our support team within 15 days of delivery with your order number and the reason for your return.

2

Receive RMA Authorization

Once approved, you will receive a Return Merchandise Authorization (RMA) number and specific shipping instructions via email.

3

Pack and Ship

Securely package the device in its original packaging with all accessories and include the RMA form inside the box.

4

Inspection and Refund

After our technical team verifies the device's condition, your refund or exchange will be processed within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing